Search found 42 matches

by gasconman
Fri Jan 19, 2018 8:41 am
Forum: Forms
Topic: Forms not arriving but only from one source(?)
Replies: 10
Views: 743

Re: Forms not arriving but only from one source(?)

OK, thanks Pablo, lummis and Navaldesign; your help is much appreciated. It's definitely an AOL issue, so I'm going to create a note to ask AOL users to email us directly and not use the forms (probably bring up a screen prior to the form loading)
by gasconman
Thu Jan 18, 2018 4:36 pm
Forum: Forms
Topic: Forms not arriving but only from one source(?)
Replies: 10
Views: 743

Re: Forms not arriving but only from one source(?)

I'm sorry Pablo but I still don't understand. There are four entities involved here. UK2.net operates the server where my WB website sits in the UK. Gmail.com is my email host AOL.com is my customer's email host British Telecom is my customer's ISP in the UK When I submit a test form from my website...
by gasconman
Thu Jan 18, 2018 3:49 pm
Forum: Forms
Topic: Forms not arriving but only from one source(?)
Replies: 10
Views: 743

Re: Forms not arriving but only from one source(?)

So, AOL could be blocking the data and so preventing it from being sent through to our Gmail address because the email to us is generated on our UK2.net server?
by gasconman
Thu Jan 18, 2018 3:22 pm
Forum: Forms
Topic: Forms not arriving but only from one source(?)
Replies: 10
Views: 743

Re: Forms not arriving but only from one source(?)

Sorry, Pablo, when you say "or by the ISP's spam filter", do you mean the client's ISP or ours? I checked our Gmail spam and there is nothing there from her (and, as I say, my three tests went through as they should).
by gasconman
Thu Jan 18, 2018 3:01 pm
Forum: Forms
Topic: Forms not arriving but only from one source(?)
Replies: 10
Views: 743

Forms not arriving but only from one source(?)

Hi, I've had an issue with non-receipt of enquiry and booking form data from a new client. I've submitted test forms to myself from a PC and from two Android devices and they work perfectly. This particular client uses Apple devices and also her email address is ****@aoL.com I don't think it can be ...
by gasconman
Sun Jan 15, 2017 11:04 am
Forum: Forms
Topic: Mobile form not working.
Replies: 6
Views: 1307

Re: Mobile form not working. Bizarre and frustrating

SOLVED!

The issue was the email input objects. I had the type set to 'text'. When I changed the type to 'email' the form started working.

Strange that this should have caused an issue only on Android, but it just goes to show that one should not be sloppy when creating one's pages!
by gasconman
Sun Jan 15, 2017 10:43 am
Forum: Forms
Topic: Mobile form not working.
Replies: 6
Views: 1307

Re: Mobile form not working. Bizarre and frustrating

OK, I just received your enquiry data. Strange it should be so late, but the important thing is it worked on your iphone. So it looks like a problem specific to Android, which is weird. I'm going to try adding one data field at a time and test each, up until the point that it fails. I'll let you kno...
by gasconman
Sun Jan 15, 2017 10:31 am
Forum: Forms
Topic: Mobile form not working.
Replies: 6
Views: 1307

Re: Mobile form not working. Bizarre and frustrating

Thanks Pablo. However, I didn't receive an email with the data from your form completion, so it didn't work properly. I'm using a Google Nexus 5 smartphone with the latest version of Android (6.0.3) installed together with the latest versions of both Chrome and Dolphin Android browsers. It doesn't w...
by gasconman
Sat Jan 14, 2017 5:27 pm
Forum: Forms
Topic: Mobile form not working.
Replies: 6
Views: 1307

Re: Mobile form not working. Bizarre and frustrating

Sorry, Pablo, I just noticed that I posted this in the wrong section :-(

Can it be moved to 'Forms' ?
by gasconman
Sat Jan 14, 2017 5:17 pm
Forum: Forms
Topic: Mobile form not working.
Replies: 6
Views: 1307

Mobile form not working.

Hi, I have an enquiry form at http://www.painting-photography-france.com/enquiry_form.php which works fine (it puts up a 'Thank You' message to the sender and sends me an email with all the data). I cloned this form to use in the mobile version of my site, rearranging the text and data entry fields ...
by gasconman
Tue Oct 04, 2016 12:50 pm
Forum: General Questions
Topic: Import page from web not working
Replies: 6
Views: 1303

Re: Import page from web not working

Ah, of course. It's obvious when you think about it!

Thanks Pablo. Sorry to have wasted your time.
by gasconman
Tue Oct 04, 2016 8:15 am
Forum: General Questions
Topic: Import page from web not working
Replies: 6
Views: 1303

Re: Import page from web not working

I've been away and have just got back. Thank you for your response Pablo. The URL is painting-photography-france.com/am/aide-memoire-pp dot htm However, this part of my site is password protected, so you won't be able to access it unless you have a username and password. Can I send you a username an...
by gasconman
Tue Sep 27, 2016 6:07 am
Forum: General Questions
Topic: Import page from web not working
Replies: 6
Views: 1303

Re: Import page from web not working

Yes, it was the full URL including the filename, copied from my browser and pasted into WB.

I had no WB backup as the HDD containing WB was corrupted and unusable. I had to replace it with another HDD (a clone) from two days earlier.
by gasconman
Mon Sep 26, 2016 9:58 pm
Forum: General Questions
Topic: Import page from web not working
Replies: 6
Views: 1303

Import page from web not working

I've had a computer failure and had to replace my C: drive with a cloned backup. In the process, I've lost a page from WB. Fortunately I had just published it a day before the crash which means that the page is sitting on my server. However, when I try to import it back into WB in order to edit it, ...
by gasconman
Sun Sep 04, 2016 8:24 pm
Forum: General Questions
Topic: No image size consitency when placing images into carousel
Replies: 13
Views: 2198

Re: No image size consitency when placing images into carous

OK! I just saw that and came back to say that I'd just noticed it. That solves it!

Thanks!!