unable to upgrade to 12.4 - error unable to delete file code5 - fontawesome webfont.ttf

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Eleri Jones
 
 
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Joined: Wed Oct 29, 2014 6:44 pm

unable to upgrade to 12.4 - error unable to delete file code5 - fontawesome webfont.ttf

Post by Eleri Jones » Thu Feb 08, 2018 5:32 pm

Helo Wysiwyg Web Builder 12
I'm having difficulty in upgrading to 12.4
"An error occurred while trying to replace the existing file: Delete file Failed ; code 5 - Access is denied.
Click Retry to try again, Ignore to skip this file (not recommended) or abort to cancel installation.
(Fontawesome - webfont.ttf
(I can't see the font in my control panel)
I have aborted to upgrade twice! can you assist please otherwise I will be unable to upgrade at all.
Many thanks
Eleri

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Pablo
 
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Re: unable to upgrade to 12.4 - error unable to delete file code5 - fontawesome webfont.ttf

Post by Pablo » Thu Feb 08, 2018 6:03 pm

Please make sure you close all applications before running the setup.
Also make sure the setup has sufficient permissions to install the files.

"Access is denied" means that the folder is not accessible for the setup.

If the previously version was installed with different credential then please use the same user or remove the old version first.

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