***SOLVED*** Header disappears when scrolling down.

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ruel.lago22
 
 
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***SOLVED*** Header disappears when scrolling down.

Post by ruel.lago22 » Sun May 13, 2018 7:15 am

Good day Pablo,

I did my best to troubleshoot and find out what could be the problem with the header disappearing when scrolling down. I am having this issue since WWB12.

Here is what I did so far:
(1) I tried to remove each object and layer and find out what could be the cause of the problem.
(2) Double checked the options available in the properties of each object and layers, just to make sure that everything is in place.

What I found was when I removed the Floating Layer "(ID:) intro", the header is working fine.

Can I ask what could be the cause of this, please?

Note: The problem can only be seen if you visit the website thru a smartphone not a mobile emulator for PC.

The website link can only be accessed by Pablo of WWB. For the security of our unannounced and soon to launch website, please enter my email address I registered here on the forum, I hope you understand. Thank you and God bless :)

Website Link: https://itsssl.com//hello-pablo
WBS File Link: https://www.SendFilesSecurely.com/getfi ... UUjn1xm2Ht
Last edited by ruel.lago22 on Sun May 13, 2018 1:58 pm, edited 1 time in total.

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Pablo
 
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Re: Header disappears when scrolling down.

Post by Pablo » Sun May 13, 2018 7:37 am

I do not see any problems with the header. It works for me on the desktop and iPhone.
Note however that some older mobile browsers may not support fixed headers.
https://caniuse.com/#feat=css-fixed

The menu button on the header is not working because it is referring to an object that no longer exist on the page.
See also Menu->Page->Error Reports

ruel.lago22
 
 
Posts: 84
Joined: Thu Feb 01, 2018 11:32 am

Re: Header disappears when scrolling down.

Post by ruel.lago22 » Sun May 13, 2018 8:08 am

Good day Pablo,

I tried accessing it using iPhone and it's working as well. Even on Asus Zenfone 4 Max Android using Google Chrome, the fixed header is working as well, but in the middle, it just disappears on a specific location. There is something on the Floating Layer "(ID:) intro". I have attached a video screen recorded for you to see.

NOTE: Missing object on the header is working already and it didn't fix the problem. I tried this with Huwawei Y6II as well and it's having the same isssue.

The video link can only be played by Pablo of WWB. For the security of our unannounced and soon to launch website, please enter my email address I registered here on the forum, I hope you understand. Thank you and God bless :)

Video Link: https://vimeo.com/269444307

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Pablo
 
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Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
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Re: Header disappears when scrolling down.

Post by Pablo » Sun May 13, 2018 10:23 am

Sorry, but I am not able to reproduce this behavior on any computer or device.

However, I think the only way to find out why this is happening is if you first fix all errors on the page.
There may be a obsolete event that triggers this behavior.

ruel.lago22
 
 
Posts: 84
Joined: Thu Feb 01, 2018 11:32 am

Re: Header disappears when scrolling down.

Post by ruel.lago22 » Sun May 13, 2018 1:55 pm

I didn't know that we have "Error Reports" here on WWB. I already addressed the issues and it resolved the problem. Thank you once again :) I'm adding this to my troubleshooting check list. God bless!

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