*** SOLVED *** unable to open all Version 12 files in Version 14

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bsalisbury
 
 
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*** SOLVED *** unable to open all Version 12 files in Version 14

Post by bsalisbury » Mon May 21, 2018 5:35 pm

HI everyone - I upgraded to version 14 two days ago. For some reason I am not able to open 2 of the 3 previous files I work on from time to time. The files still open in version 12. When in version 14, the file I can open says once saved I cannot go back (expected), while the other two files simply say they can't be opened. This has never happened to me before. Any guidance? I am a competent, but not power user:) Thanks, Brian

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BaconFries
 
 
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Re: unable to open all Version 12 files in Version 14

Post by BaconFries » Mon May 21, 2018 5:48 pm

This generally means there is a extension(s) missing, ensure all extensions are installed and try again. Also are you trying to maybe open a 64bit version of your project with the 32bit version? If you have used the 64bit then you can open the 64bit and the 32bit. Again ensure you have all extensions and the correct version installed.

bsalisbury
 
 
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Re: unable to open all Version 12 files in Version 14

Post by bsalisbury » Mon May 21, 2018 7:17 pm

Thanks for your reply. I simply installed the version available via the upgrade process which I assumed was 32 bit. I did download the 64 bit version and it (unlike the other 32 bit V 14 version) told me I was missing a photo album extension. I added that extension and could then open files, but I must say, all formatting had gone horribly wrong. So, I will stick with V12 while I do a bit more reading. Again, thanks. egards, Brian

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Pablo
 
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Re: unable to open all Version 12 files in Version 14

Post by Pablo » Mon May 21, 2018 8:09 pm

If the formatting is wrong then maybe you have used different settings?
For example, maybe High DPI support was enabled (or disabled) in WB12?

Tools-> Options->User Interface -> Enable High DPI support

Note that 64 bit version is a beta version, it is for test purposes only.

bsalisbury
 
 
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Re: unable to open all Version 12 files in Version 14

Post by bsalisbury » Mon May 21, 2018 8:43 pm

Thanks for the advice. I have temporarily uninstalled V14 so can't immediately check, but since I use a 4K monitor the settings you reference are undoubtedly are the cause. I did not even think about that. Once I have done some more reading of the manual I will re-install and get with the program 8).

Regards, Brian

bsalisbury
 
 
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Re: unable to open all Version 12 files in Version 14

Post by bsalisbury » Mon May 21, 2018 8:52 pm

Last comment - I just reinstalled the 32 bit V14 and it now works with no formatting issues. I assume (okay . . . I guess) that installing the missing photo album extension identified when I installed the 64 bit version of V14 helped). Anyway, I can move forward with confidence with V14 - thanks to both of you who commented.

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Pablo
 
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Re: *** SOLVED *** unable to open all Version 12 files in Version 14

Post by Pablo » Tue May 22, 2018 6:00 am

Thanks for clearing that up!

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