Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

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peter30
 
 
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Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Fri Jun 15, 2018 11:29 pm

Hi and many thanks for releasing WB 14 - we bought that one too. You are fantastic with all
the new functions!!! Many thanks.

Have some problems:

Everything on our websites and our clients websites as well was working fine untill about a couple of days ago. Suddenly today
I discovered that Banner(s) which opens in a lightbox and all the Slide Show(s) are not working anymore.

The Banner tab will not open and when trying to click on it - at the end of the page we can see a message popping up:
javascriptdisplaylightbox(',/ringosslbox.php', etc etc etc...........

The slidehows are not running but only showing the first picture. The YouTube Lightbox which opened in a lightbox
now only opens in a whole window. The icon with the music playing (audio - Media Player HTML5 Audio) - the layout has been changed from
square to round. The Photo Galleries are not working either - when clicking on the pictures the pictures show up all
over in the window. The Countcown is not working. Responsive Menu not working - getting a message at the end of the
page there too saying: javascript:displaylightbox(',/03032017 etc etc). One Layer not working - blends in with the
rest of the stuff on the page.

All are made with WB 12.0.5

We then loaded one site made in WB 12.0.5 and saved this one in the new WB 14.0.2 and uploaded it to the server but
it didn't help - same problems.

We contacted the people where we have the server service and domains and they checked and they found out:

"No error_logs was generated on the server, so I took a closer look at when the files on the accounts were changed.
The common denominator is that it was changed in the core files of the two installations on 03.06.2018
We can conclude that there is nothing wrong with the server but the actual installations that are the problem."


We have been trying to rename ID's as well but nothing works.

Also I noticed that in Documents in WYSIWYG Web Builder folder where the folders:

backups
images
system

are

in that folder - below the last folder (system) there are many "saved" projects (projects we have been working on). Looks like its beeing
"saved" there too or something else and I don't know if this is normal - haven't checked it out before now.

It reads:

Name Date of change Type Size

backups
images
system
project1 01.05.2018 12.50 WYSIWYG Web Builder 2 032 kb
etc
etc
etc


As mentioned everything was working fine untill a couple of days ago even after adding stuff to the websites all the time.

The only thing that was done a while ago was:

Bought a new PC.
The old PC had WB 12.0.5
Installed the WB 12.0.5 on new pc
Took and copied the folder from old pc in Documents named WYSIWYG Web Builder to the new pc in Documents and named it
WYSIWYG Web Builder 12 Lenovo. The name on folder WYSIWYG Web Builder 12 Lenovo was changed after some time back to WYSIWYG Web Builder.

The reason for changing the name on the folder in Documents from WYSIWYG Web Builder to WYSIWYG Web Builder 12 Lenovo
was because if something went wrong we knew which pc we had it on and working on. When copying the folder WYSIWYG Web Builder from old pc
to the new pc we have only used the new pc for a long time up untill today when I dicovered that things were not working suddenly. But it shouldn't matter really (maybe)
since the wesites has been working fine - using WB 12.0.5 on the new pc for a long time and adding stuff to the websites - until a couple of days ago?

Hope you can help since a lot is not working suddenly.

Thanks again for WB 14 with all the new things. Looking forward to try it out!

WB IS THE BEST!!!

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BaconFries
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by BaconFries » Sat Jun 16, 2018 2:51 am

Everything on our websites and our clients websites as well was working fine untill about a couple of days ago. Suddenly today I discovered that Banner(s) which opens in a lightbox and all the Slide Show(s) are not working anymore.
If it has suddenly stopped working then maybe it is simply a issue of your host!. Did you make any changes that would effect them working? Any changes made in the software did you upload all the required files again.?
If on opening your projects on 'New' PC and images/scripts are not found, then it is most likely due to how you are using 'New' folder name(s) on the 'New' PC aso they are not the same as your old PC so the software doest know were to look for them! See my quotes used to another with a similar issue.
BaconFries wrote:
Fri Jun 15, 2018 4:58 am
Have you tried using the Asset Manager to find out where WWB is looking for the images?. It can also be used to update the path of images in there. Please see the following:
How to copy a project from one computer to another?
Other useful reading:
How to backup (and restore) projects?

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Pablo
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by Pablo » Sat Jun 16, 2018 6:33 am

It sounds like (script) files are missing in the server.
Did you upload /publish all files?

peter30
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Sat Jun 16, 2018 5:48 pm

Hi BaconFries!

Thanks so much for helping!

I looked in the Asset Manager and everything seems ok. Below the Status bar everything says OK all the way down and all the files are
coming from the correct drive G: and correct folder (G: the external harddrive I'm using and have always used) to save the projects.

In the How to copy a project from one computer to another? In Options everything is like in the picture exept that Use Windows temporary folder is
ticked off and below marked in grey: C:\Users\pc\AppData\Local\Temp\preview

Thanks so much BaconFries, appreciate your kind help!!!



Hi Pablo!

Many thanks for responding so fast - it's a little crises.

Script files missing in the server: I don't know what and where they are - but when uploading the projects yes I published all files.
(Publish Web site - Pages to publish - Entire Web site - Files - Publish all files)

Also Pablo:

This is what I tried today to see if it worked:

Had many folders with names - about 9 folders with names until I get to the WB folder with the project(s) in it.
Tried to cut down on the amount of folders to 4 and uploaded one website again but same problem.

Since all WB projects are saved in an external harddrive (4 terra - feel thats safer since a pc crashes more often)
but the folder of WYSIWYG Web Builder is on the C drive in Documents.
The WB softwares WB 12 and WB 14 are
installed on the C drive too and this has been working all the time. (until about some days ago)

I also made a copy of the same project and copied it into a new folder in Documents (C drive) in order to really minimize the amount of folders/folders names)
and uploaded the whole project again from the folder in Documents (C drive)
but same problems.

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Pablo
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by Pablo » Sat Jun 16, 2018 6:07 pm

First note that things do not suddenly stop working unless you have changed something.
I think it's best if you do not change anything until you have a better idea what is wrong, otherwise you may make it worse.
Please do not remove, rename or change anything.

You can open your existing projects in WB14, the same way as in previous versions, via the 'File' menu. You should not have to change anything.
If the images are not loaded, then this is most likely an issue with your firewall/virusscanner that is blocking the folder where there images are stored.
In that case, you will have to change the firewall/virusscanner configuration. Add webbuilder to the exception list.

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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by BaconFries » Sat Jun 16, 2018 6:08 pm

Your welcome. Oneway for us to try and help you with this, is to provide a link(s) to the site(s) in question. By doing this we can view the source (HTML) to see the references to scripts/images etc used, we can then check if they are on the server, and then say what is missing. So please provide the link(s) and we will try to help.

peter30
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Sun Jun 17, 2018 5:10 pm

Hi Pablo.

Thanks for answering - I really appreciate that and I agree.

One more info:
WB 12.0.5 has always been installed on the SSD C: drive on the pc

BUT

I remember when I purchased WB 14 I installed it on the D: drive which is in the pc itself since the D: drive has 1 terra and is larger than the SSD on the C: drive.
So maybe just for a day (maybe more it was installed on the D drive) I uninstalled WB 14 from the D drive since I felt it was safer
to have them both (WB 12 and WB 14) on the same drive C.

I am using two Virus softwares:
Windows Defender Firewall
and
F secure (paied)

I checked the paid virus software F secure I have and in Excluded and in App and filecontroll - These elements are not scanned for virus or harmfull content. It lists:

Element Type
f:\software on\wysiwg\web builder softw\wingsys 12\wingsys 12.0.4\payment\download from avagante these\setup File or folder
d:\wysiwyg web builder 14\webbuilder.exe File or folder
C:\useres\pck\appdata\local\temp\temp1_webbuilder12.zip\setup.exe file or folder
C:\programfiles (x86\wysiwyg web builder 12\webbuilder.exe File or Folder

Nothing was blocked in App and filecontroll nor in quarantine.

In the section Events it says:

Events:
Here you can see the various events for the installed products:

23 05 2018 22.47 Program "webbuilder.exe" allowed

23 05 2018 22.47 Program blocked: "webbuilder.exe allow Allow
When clicking on the allow link a box shows and says: The element is already allowed

10 06 2017 11.26 Program "webbuilder.exe" allowed


In the Windows Defender Firewall - Allow apps to communicate thru Windows Defender Firewall - there are mostly Microsofts
software and some other software but I do not see anything in regards to webbuilder.exe etc - nothing listed there.



Hi BaconFries!

Thanks so much for replying and helping again. I appriciate that. Here is a short link to one of the sites - my site:

https://bitly.com/2yjbFV2

peter30
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Sun Jun 17, 2018 5:15 pm

Here is another one BaconFries:

https://bit.ly/2t6r8Tp

Best from Peter

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Pablo
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by Pablo » Sun Jun 17, 2018 6:00 pm

Thank for sharing the links.

However, the problems are most likely unrelated to the software. There are several errors in the manually added code.

For example, in this website: https://asterudboligsameie.no/, it looks like you have copied another page in the HTML object (Html2).
This makes the entire page invalid and the behavior of the page will therefor be 'undefined'.

On this page (https://zelonett.no/), the page included multiple versions of jQuery. This will also cause a conflict and stops all built-in scripts from working.

My advise is to remove all custom code and then see if it works then.
Again, this has nothing to do with the software., the problem is in the added code.

peter30
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Sun Jun 17, 2018 7:02 pm

Hi again Pablo!

Yes, I'm sure I did something wrong and it's not the software - it has always been working for years - all versions and is THE BEST!!!

I will now remove the HTML object HTML2 and upload the whole site again in 10 minutes in WB 12.0.5.

Appreciate all the help!

WB IS THE BEST!!!

peter30
 
 
Posts: 54
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Sun Jun 17, 2018 7:24 pm

Removed the HTML object (Html2) and uploaded the whole site again https://bit.ly/2t6r8Tp but nothing changed. Will remove all HTML objects
in 5 minutes and see it it helps!

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BaconFries
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by BaconFries » Sun Jun 17, 2018 7:56 pm

Tip: after removing the code and republishing remember to clear your cache by hitting F5 a couple of times so that the browser gets the most updated version of your site on the server...and let's us know it the previous urls are still what we need to view...

peter30
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Mon Jun 18, 2018 1:57 pm

Hi Pablo.

One thing I forgot to mention was that when I spoke to the people who supply the domains and the servers he said as mentioned:

No error_logs was generated on the server, so I took a closer look at when the files on the accounts were changed.
The common denominator is that it was changed in the core files of the two installations on 03.06.2018 (meaning that was when we uplaoded
all files from the new pc inclusive all changes to the site - we added pictures etc - to the servers for the two sites).

and he said:

To test, I restored the content on asterudboligsameie.no to a new folder, called backup.
You can load the files by visiting the following URL: https://bit.ly/2JVqPBh

So all the time uptil
02 06 2018 https://asterudboligsameie.no/ working (it did not have that cookie script then)
and on
03 06 2018 https://asterudboligsameie.no/ not working with the cookie script

same for https://bitly.com/2yjbFV2 (always had the cookie script for about a year)

all the way uptil
02 06 2018 worked see backup https://bit.ly/2JWO2TN (he made a backup of this one too today 18052018)
on
03 06 2018 not working

Yesterday in https://bit.ly/2t6r8Tp I removed Object Html2 and published the whole website again and nothing happened.
Removed Object Html1 and published the whole website again and nothing happened.

and finally when removing the cookie script I bought which has been on both websites - the slideshows etc began to work. I restored the other Html objects Html2 etc
exept the cookie script I bought.

Here is the script I removed in Object Html3 on both sites:

<link href="stocookie/stoCookie.css" rel="stylesheet">
<script src="https://ajax.googleapis.com/ajax/libs/j ... "></script>

<script src="stocookie/stoCookie.min.js"></script>
<script type="text/javascript">
jQuery(document).ready(function($){
$('body').stoCookie({
message : 'Denne nettsiden bruker Informasjonskapsler/Cookies.Vårt nettsted bruker et visst antall Informasjonskapsler/Cookies for å forbedre din opplevelse når du bruker nettstedet.<br>Ved å bruke vår nettside og å gå videre er du enig i <a href="https://www.asterudboligsameie.no/infor ... php">denne informasjonen</a> og samtykker i bruk av informasjonskapsler/cookies. Vi ønsker en God Surf med oss!',
background : '#404040',
color : '#ffffff',
linkColor : '#1b98ff',
fade : 'y',
slide : 'y',
position : 'bottom',
buttonBg : '#333333',
buttonColor : '#fffc33',
btnText : 'Ok, supert. Jeg forstår. Nå var jeg heldig.',
buttonAlign : 'center',
mode : 'cookie',
cookieName : 'asterudboligsameie no cookies',
cookieLife : 365,
fontSize : '18px'
});
});
</script>


but this script has been working with the site and everything else before upto 02 06 2018.

https://bit.ly/2t6r8Tp working now when Html Object with script in it (cookie script deleted) - uploaded on new pc all files.
https://bitly.com/2yjbFV2 working now when Html Object with script in it (cookie script deleted) - uploaded on new pc all files.
https://bit.ly/2JWO2TN (he made a backup of this one to today 18052018 - working up to 02 06 2018) working with the cookie script and all scripts uploaded from old pc.

What do you think has happened?

It's all stange - but could it all have someting to do with when we took the WYSIWYG Web Builder folder from old pc to new pc and named the
WYSIWYG Web Builder folder WYSIWYG Web Builder 12 Lenovo in the new pc and saved projects in the new named folder for a short time and then
changed the name of the folder back to WYSIWYG Web Builder?
We must have done something wrong and it's not the software.

I also bought some extentions when I bought the WB 14 and some menues I think and I did put them into Extentions folder in the folder System and when trying to update all the extetions
there was some problems but I can't remember what it was but after doing it again it worked. Maybe it was because the folder was named WYSIWYG Web Builder 12 Lenovo and not
WYSIWYG Web Builder. The whole ting is so strange but obiously we have done something wrong and I appreciate all your help.

Now both sites are working after deleting the Html3 Object (the cookie script I bought) but the stange thing is that the sites worked with the script from old
pc when we uploaded the sites from there?

Again - I'm sorry for all this trouble but again I appreciate the help! You are all fantastic.

WB is THE BEST!!!


BaconFries:

Many thanks for the tip and kind help too.

Will do!

Urls:
https://bit.ly/2t6r8Tp working now when Html Object with script in it (cookie script deleted) - uploaded on new pc all files.
https://bitly.com/2yjbFV2 working now when Html Object with script in it (cookie script deleted) - uploaded on new pc all files.
https://bit.ly/2JWO2TN (he made a backup of this one too today 18052018 - working up to 02 06 2018) working with the cookie script and all scripts uploaded from old pc.

WB IS THE BEST!!!

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Pablo
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by Pablo » Mon Jun 18, 2018 2:12 pm

Please remove:
<script src="https://ajax.googleapis.com/ajax/libs/j ... "></script>
Note that we cannot assist you with issues related to third party code
However, if something does not work then it is usually because:
- the code is invalid or incomplete
- there is a conflict with other code on the page
- the code has been inserted in the wrong place

in this case there seems to be a conflict with jQuery

peter30
 
 
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Re: Suddenly a lot not working-javascript, slideshows, banners, lightboxes, galleries etc

Post by peter30 » Tue Jun 19, 2018 8:57 pm

Hi Pablo!

Yes, I understand - no problem.

I agree with you - I must have mixed the codes from the other scripts because the paid cookie script has always been
working so nicely and is so great so I must have done something wrong with the ohter HTML codes etc.

Thanks so much for running thru both sites and for ALL your help.

WB IS THE BEST and we'll keep buying it!

Many thanks!

And Many thanks to you too BaconFries for all your kind help too!

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