Newest release 15.2.2 64bit is periodically locking up

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equalizer1001
 
 
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Newest release 15.2.2 64bit is periodically locking up

Post by equalizer1001 » Sat Jan 04, 2020 4:28 pm

Hello, since installing wwb v15.2.2 64bit my system looks up, and I get a dialog box with the msg "Compatibili" which is Italian that means Compatible in English. It has an OK button and once this happens wwb is locked and needs an "End Task" from the Win10 64bit (all latest updates installed) Task Manager. This happens as a result of dragging objects. I've never had this problem in 15.2.1 and earlier.
Thanks...

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Pablo
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by Pablo » Sat Jan 04, 2020 4:55 pm

There are no major changes sines version 15.2.1, so I do not think this is directly related to the update.
Are you using the English version?

Maybe you have changed something on your system, for example, firewall, virusscanner ?

There are no simular reports so to be able to help you I need more information.

presto
 
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by presto » Sat Jan 04, 2020 5:31 pm

There might be a mistake in the italien language file (in case that you use it).

equalizer1001
 
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by equalizer1001 » Sat Jan 04, 2020 6:25 pm

I am using the English version of wwb and have not made any changes with / in any other software. This includes virus protection (McAfee) and I haven't changed any firewall settings. I run ASC (Advanced System Care) Pro, SUPERAntiSpyware Pro,and CCleaner daily. Thanks...

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Pablo
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by Pablo » Sat Jan 04, 2020 6:28 pm

To be able to help you, I need more information.
What are the exact steps to reproduce this behavior?

equalizer1001
 
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by equalizer1001 » Sat Jan 04, 2020 7:06 pm

It happens when I select many objects (to move them) and drag them by holding the left mouse button down and sliding the mouse to place them in a different area in the viewport. Also happened when I change page height with click and drag off the left vertical ruler. Thanks....

equalizer1001
 
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by equalizer1001 » Sat Jan 04, 2020 7:44 pm

I will see if I can find a situation where it will repeat itself consistently. Thank you...

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Pablo
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by Pablo » Sat Jan 04, 2020 9:50 pm

Do you maybe have Windows 7?
Did you install Direct2d support?
https://www.wysiwygwebbuilder.com/forum ... 10&t=86373

equalizer1001
 
 
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Re: Newest release 15.2.2 64bit is periodically locking up

Post by equalizer1001 » Sun Jan 05, 2020 3:55 am

Thank you. I am running Win 10 64bit w/16gb Ram and an acta core cpu and have a Redeon RX 560 graphics card with 4gb GDDR5 Memory on it. All drivers are up to date. I'll do some hardware maintenance. I'll open the system and blow the dust out and reseat the video and memory cards. Maybe that will help.

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