*** SOLVED *** WWB15 not opening

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Idler
 
 
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*** SOLVED *** WWB15 not opening

Post by Idler » Mon Jul 27, 2020 1:55 pm

Hi

I have been using WWB for many years. I downloaded the recent update and now the software will not launch/open. I have uninstalled and re-installed the software but this doesn't help, it still won't launch. Any help much appreciated.

I

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Pablo
 
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Re: WWB15 not opening

Post by Pablo » Mon Jul 27, 2020 2:01 pm

This most likely an issue of your firewall or virusscanner.
Make sure webbuilder.exe is on the safe list or else contact the makers of the firewall / virusscanner for an update.

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Re: WWB15 not opening

Post by Idler » Mon Jul 27, 2020 2:25 pm

Hi Pablo

I turned off my anti-virus and WWB15 still wouldn't launch. This is very strange as I have been using WWB for many years and never had this probably. Could it be anything else?

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Re: WWB15 not opening

Post by Pablo » Mon Jul 27, 2020 3:17 pm

A few other users also had this problem and in all cases it was related to the firewall or virusscanner.
There has never been another reason for the software not launching.

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Re: WWB15 not opening

Post by Idler » Mon Jul 27, 2020 4:08 pm

Pablo wrote:
Mon Jul 27, 2020 3:17 pm
A few other users also had this problem and it all cases it was related to the firewall or virusscanner.
There has never been another reason for the software not launching.
Hi Pablo

I have done everything I can. I have turned off Windows Defender Firewall and turned off Kaspersky and it still doesn't open. I have added webbuilder.exe to the 'allowed list' too. Is there something else I need to do?

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Re: WWB15 not opening

Post by Pablo » Mon Jul 27, 2020 5:20 pm

This should work.
But maybe Kaspersky support can help you?

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Re: WWB15 not opening

Post by alan_sh » Mon Jul 27, 2020 9:42 pm

Do you have another PC you can try it on?

Alan

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Re: WWB15 not opening

Post by Idler » Tue Jul 28, 2020 6:34 am

Pablo wrote:
Mon Jul 27, 2020 5:20 pm
This should work.
But maybe Kaspersky support can help you?
The first thing I did after you said it could be my anti-virus software was to contact Kaspersky support. They suggested many things that didn't work so they finally advised me to just turn it off. I completely turned it off and tried to open WWB15 but no success so I believe it cannot be linked to Kaspersky. I have turned off Windows Defender too. I have tried opening WWB15 both connected and not connected to the internet. I am at a loss as to what to do as it was working fine before I downloaded the most recent update. I have been using WWB for over ten years and never had this problem. Please help.

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Re: WWB15 not opening

Post by Idler » Tue Jul 28, 2020 6:35 am

alan_sh wrote:
Mon Jul 27, 2020 9:42 pm
Do you have another PC you can try it on?

Alan
I am currently in UK quarantine but I will be able to try it on another computer next week. However, I need to work on some sites before then. :(

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Re: WWB15 not opening

Post by Pablo » Tue Jul 28, 2020 6:57 am

There is nothing else I can think of that can prevent the application from running.
The latest update works for all other users so I am pretty sure that nothing is wrong with the application.
As previously mentioned there have been other users in the past with the same problem, in all cases this was related to the virusscanner or firewall.

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Re: WWB15 not opening

Post by Idler » Tue Jul 28, 2020 7:05 am

Pablo wrote:
Tue Jul 28, 2020 6:57 am
There is nothing else I can think of that can prevent the application from running.
The latest update works for all other users so I am pretty sure that nothing is wrong with the application.
As previously mentioned there have been other users in the past with the same problem, in all cases this was related to the virusscanner or firewall.
I appreciate that. I just wondered if you had some advice on what I am doing wrong given that I have turned off Kaspersky? What else can I do? Do you have any links that can walk me through the various things that I need to do to help get WWB15 open?

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Re: WWB15 not opening

Post by zinc » Tue Jul 28, 2020 7:06 am

1. Reboot your PC
2. Switch off the AV and ignore the warnings
3. Run WWB and see if it starts. If it does, do your work and once finished switch the AV back on. This way you will be able to establish if WWB is in the blacklist or not.
4. If so add it to the Whitelist.

This should do the trick. I have had this with another software and it worked.

Also check the task manager if the EXE is actually running....
Good news everyone! COVID-19 is STILL here!

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Re: WWB15 not opening

Post by Idler » Tue Jul 28, 2020 7:18 am

zinc wrote:
Tue Jul 28, 2020 7:06 am
1. Reboot your PC
2. Switch off the AV and ignore the warnings
3. Run WWB and see if it starts. If it does, do your work and once finished switch the AV back on. This way you will be able to establish if WWB is in the blacklist or not.
4. If so add it to the Whitelist.

This should do the trick. I have had this with another software and it worked.

Also check the task manager if the EXE is actually running....
Hi Zinc

Thank you for your suggestion. I have just tried this but unfortunately it did not work. I checked the Task Manager and it was not running. Do you have any other thoughts? I am Google-ing like crazy here to try and find a solution.

MT
I

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Re: WWB15 not opening

Post by Pablo » Tue Jul 28, 2020 7:25 am

Do you have any links that can walk me through the various things that I need to do to help get WWB15 open?
There is nothing I can do in the software to prevent it from being blocked. If this was possible then real virusses could also do that.
I do not have Kaspersky so I cannot help you configure it.
The only other thing you can try is to completely remove Kaspersky to see if that works.

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Re: WWB15 not opening

Post by zinc » Tue Jul 28, 2020 7:40 am

Idler wrote:
Tue Jul 28, 2020 7:18 am
zinc wrote:
Tue Jul 28, 2020 7:06 am
1. Reboot your PC
2. Switch off the AV and ignore the warnings
3. Run WWB and see if it starts. If it does, do your work and once finished switch the AV back on. This way you will be able to establish if WWB is in the blacklist or not.
4. If so add it to the Whitelist.

This should do the trick. I have had this with another software and it worked.

Also check the task manager if the EXE is actually running....
Hi Zinc

Thank you for your suggestion. I have just tried this but unfortunately it did not work. I checked the Task Manager and it was not running. Do you have any other thoughts? I am Google-ing like crazy here to try and find a solution.

MT
I
:?
Ummm. As Pablo says try removing the AV. WWB is very good and not demanding and I am very surprised that it does not start.

Aslo uninstall it and remove the directory and the folder in the MyDocs as well as registry entries. Reboot and try installing a fresh copy.
Good news everyone! COVID-19 is STILL here!

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