Can't uncheck "use PHP Mailer instead of..."

[luishmpaulo]

Hi, me again with stupid questions...

I am building a new website for a new customer and the contact form, set up as all the othercontact forms I have already set up, does not work.

I compare what could be different from the other forms and I noticed that the box "use PHP mailer intead of standard php mail" is clicked and I can't undo it. I unchecked many times, but is still checked when I back to see it!!

Any solution?

[jerryco]

What version are you running?

[Pablo]

Maybe you have enabled rich text? In that case PHP mailer is required.

The most common reason why PHP mailer does not work is that the PHP version on the server is too old.
It should be PHP 5.6 or newer.

[luishmpaulo]

PHP version on the server is 7.2

I'm using the last version of Webbuilder, 15.4.4 (jul 10 2020).

[Pablo]

In that case it should work.

Did you check the server PHP log for errors?

[luishmpaulo]

Yes, but I've already had changed the page again searching for solutions.

Now I put the form back on Home and it was all disfigured, although functional (send email and go to the success page).

https://biopet.net.br/index.php

Strange that the SAME form on another page is 100%: https://biopet.net.br/Produtos-pets.php

[Pablo]

I cannot see what you have done based on the published page.
To be able to help you I need a demo project (not the entire project)
Related FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134

There is one thing that seems to be incorrect and that is the names of the input fields.
There should not be special characters (like ':') in the name.

Related FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=64868

Note that if the email is not sent by the server then it's a configuration issue.

[luishmpaulo]

I think I found the "problem": I set the canonical URL using www and when I put only the address without www it gives an error, but when I put with www the form appears correctly. How crazy that! I think I'll try to learn some HTML ...