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Hello, I'm faced with this problem.

Posted: Fri Apr 12, 2019 9:39 pm
by saulmeza
Hello, I'm faced with this problem. When I see my site on mobile devices, the width is scaled and shows the site with this error attached image. and the site for correction suggestions. Thank you


I've already deleted history and cookies

https://www.webhostartistas.com


There is the capture of the problem screen on a page

https://www.webhostartistas.com/errorresponsive.php

Re: Hello, I'm faced with this problem.

Posted: Sat Apr 13, 2019 6:24 am
by Pablo
The scrollbar indicates that there is content outside the viewport.
I think in this case, it is caused by the 'fixed' arrow.

See also:
"There is a large is empty space at the bottom (or right side) of my page."
http://wysiwygwebbuilder.com/forum/view ... 10&t=63817

Re: Hello, I'm faced with this problem.

Posted: Sun Apr 14, 2019 1:28 am
by saulmeza
:D Thanks

Urgent please lost my serial and send me only version 12

Posted: Mon Apr 15, 2019 4:13 am
by saulmeza
Urgent please

I have a problem gravisimo lipie my computer and records and I lost my serial number of the latest version 14 ... and when I wanted to recover it I sent the version 12 I need to deliver a job my mail is **email removed** I am a client many years already please help me

Saul Meza

Re: Hello, I'm faced with this problem.

Posted: Mon Apr 15, 2019 4:59 am
by BaconFries
You can request your serial at the following:
http://www.wysiwygwebbuilder.com/serial.html
Or request it at the following email when doing so your will need to provide a much information as possible such as email, payment method etc.
orders@pablosoftwaresolutions.com
I have removed your email from display.

Re: Hello, I'm faced with this problem.

Posted: Mon Apr 15, 2019 5:04 am
by saulmeza
already send an email what happens is that in that link sends me my serial version 12 and it does not work for me I have all my work done with the latest version 14

Re: Hello, I'm faced with this problem.

Posted: Mon Apr 15, 2019 5:09 am
by saulmeza
At this time are they in the office hours? I am in South America, I do not know what time it is there

I am in the middle of a job that I must deliver. please

Re: Hello, I'm faced with this problem.

Posted: Mon Apr 15, 2019 5:19 am
by BaconFries
If you look in the request serial page you will see 'contact us' by clicking on this your email client will open for you to send/request your serial. As already mentioned you will need to provide as much information such as the email used to purchase WB14 if this is different from the one you have already tried. Note as the forum is under European time you need to wait till Pablo returns.

Re: Hello, I'm faced with this problem.

Posted: Mon Apr 15, 2019 5:31 am
by saulmeza
thanks friend

I can not configure my Twitter Card Meta Tags

Posted: Tue Apr 23, 2019 1:01 am
by saulmeza
Hi, you can see why the migen does not appear on twitter Card on my site

https://www.webhostartistas.com/


The validator of Twitter gives me this code

Log
INFO: Page fetched successfully
INFO: 19 metatags were found
INFO: twitter:card = summary_large_image tag found
INFO: Card loaded successfully


Can you guide me with an example?

Re: Hello, I'm faced with this problem.

Posted: Tue Apr 23, 2019 6:47 am
by Pablo
In the open graph meta tags you will need to specificy a valid URL.
See the help for more details.

How to hide the download button?

Posted: Wed Apr 24, 2019 5:48 am
by saulmeza
How to hide the download button? Example in the photo

http://webhostartistas.com/imagenvid.php

Image

Re: Hello, I'm faced with this problem.

Posted: Wed Apr 24, 2019 6:08 am
by Pablo
WWB does not add a download button.

Re: Hello, I'm faced with this problem.

Posted: Wed Apr 24, 2019 12:59 pm
by BaconFries
If you are referring to can you disable the download button in the HTML5 Video player then see the following urls.
https://stackoverflow.com/questions/411 ... deo-option
https://stackoverflow.com/questions/411 ... ml-5-video