WWB 14 Windows 7 crash

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manarick
 
 
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Joined: Mon Jul 30, 2018 5:40 pm

WWB 14 Windows 7 crash

Post by manarick » Mon Jul 30, 2018 5:46 pm

Hi. When I try to open the properties of font awesome icon I get the application crash.

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: WebBuilder.exe
Versione applicazione: 14.1.0.0
Timestamp applicazione: 5b55a656
Nome modulo con errori: nvwgf2um.dll
Versione modulo con errori: 9.18.13.4144
Timestamp modulo con errori: 54d1603a
Codice eccezione: c0000005
Offset eccezione: 0008e0c3
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

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Pablo
 
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Re: WWB 14 Windows 7 crash

Post by Pablo » Mon Jul 30, 2018 5:54 pm

The error report suggests that the crash is caused by nvwgf2um.dll
This file is not part of the WYSIWYG Web Builder.
It appears that this is a graphics driver problem.

This info is from the Microsoft website.
Method 1: Reduce Hardware Acceleration setting. To do this, follow these steps:
a. Open Screen Resolution by clicking on the Start button, clicking on Control Panel, and then, under Appearance and Personalization, select Adjust screen resolution.
b. Click on Advanced settings and select Troubleshoot, and then click on Change settings.
c. Move the Hardware acceleration slider towards none to reduce or turn off video hardware acceleration.
d. Click OK and if you are prompted to restart your computer, click yes.

Method 2: I would also suggest you to download and install the latest graphic card drivers from the computer manufacturer’s website
http://windows.microsoft.com/en-US/wind ... g-properly

manarick
 
 
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Joined: Mon Jul 30, 2018 5:40 pm

Re: WWB 14 Windows 7 crash

Post by manarick » Thu Aug 02, 2018 3:10 pm

I tried to update the drivers.
I tried to change the hardware acceleration.
The problem persists.
The problem does not occur with WWB12.

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BaconFries
 
 
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Re: WWB 14 Windows 7 crash

Post by BaconFries » Thu Aug 02, 2018 3:27 pm

I tried to update the drivers.
I tried to change the hardware acceleration.
The problem persists.
Tried? does this mean you tried to install/update and change the hardware acceleration but didn't know how to? or that you installed the update and changed the acceleration and it made no difference?

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Pablo
 
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Re: WWB 14 Windows 7 crash

Post by Pablo » Thu Aug 02, 2018 5:09 pm

Are you using the English version of WWB14?
Do you have another computer to try the software so we can be sure this is not an issue of your computer only?

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