Forum issues

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bkjohns
 
 
Posts: 4
Joined: Wed Nov 14, 2018 5:54 pm

Forum issues

Post by bkjohns » Wed Nov 14, 2018 6:07 pm

I purchased Web Builder 14 from this site and have had to repeatedly create my profile to be able to sign in to the forums. It keeps coming up with the message that I've entered an incorrect username or password and says no user by that name is found when trying to use the forgot password link.
I sign up every time with the same username and password which works for one session only. When I leave the forum it looses my info.
Can you direct me to where to contact you regarding this? The only support links I can find are for the forum, which doesn't do me any good when I can't log in. Thanks.

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Pablo
 
Posts: 14561
Joined: Tue Mar 28, 2006 12:00 pm
Location: Europe
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Re: Forum issues

Post by Pablo » Wed Nov 14, 2018 6:13 pm

The reason why your account was deleted, is because the order number was not valid or incomplete.
The one you have used now is correct, so your account will not be deleted again.

bkjohns
 
 
Posts: 4
Joined: Wed Nov 14, 2018 5:54 pm

Re: Forum issues

Post by bkjohns » Wed Nov 14, 2018 8:07 pm

Okay, thanks. Must have missed a number or letter when copying from the confirmation email.

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