Contact/Reservation form problem

Issues related to forms.
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papsy
 
 
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Contact/Reservation form problem

Post by papsy »

I have a website www.nice-bike.com
I have a full website and a mobile breakpoint.
There is a reservation form.
The form on both the full site and the mobile page were working.
Suddenly only the form on the mobile breakpoint is working and sending.
The form on the full site has stopped sending though it give me success message.
Both were working for a number of years successfully.
This has only started recently.
Do you have any ideas as to why?
Regards
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Pablo
 
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Re: Contact/Reservation form problem

Post by Pablo »

Forms do not suddenly stop working unless something has changed.
If you did not change anything yourself then maybe your web-host has changed something on their side?

This may also be helpful "Emails are not arriving in my inbox":
viewtopic.php?f=10&t=32967
papsy
 
 
Posts: 24
Joined: Mon Jul 30, 2012 7:40 pm
Location: Philippines
Contact:

Re: Contact/Reservation form problem

Post by papsy »

Thank you for your reply.

What I don't understand is that the reservation will send from my mobile phone, but not from the laptop website. It will also send when I use Responsive Design View on my laptop, but not from the full website view. That seems to indicate a conflict between the main website and the breakpoint version.
I will check with my host and see if they have changed any settings.
Thanks
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Pablo
 
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Re: Contact/Reservation form problem

Post by Pablo »

I do not think this is related to Responsive Design.
The emails are sent from the server side so the used browser does not make any difference.
Usually when emails are not senty this is related to the used email address. See also the FAQ.

Your host host should be able to tell you why the email is not sent
Note: they will probably blame the software first, but please tell them that it previously worked and you did not change anything. So, this can only be server related.
papsy
 
 
Posts: 24
Joined: Mon Jul 30, 2012 7:40 pm
Location: Philippines
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Re: Contact/Reservation form problem

Post by papsy »

I went back to have a look at the coding, what I noticed is that i had to use two forms, one for the full web page and one for the breakpoint. I couldnt use the same form as it wouldn't resize down to the breakpoint width.

The full width on the main page was 426px wide, the breakpoint width is 320 but the form in the breakpoint retains the width of the full page. I remembered that I had to create two base forms. Could this now be causing the problem, initially it worked.

I am wating for a reply from my hosting company.

Regards
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Pablo
 
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Re: Contact/Reservation form problem

Post by Pablo »

You do not have to use two different forms, you can reuse the same form. Using multiple forms will most likely cause a conflict.
Note however that this behavior did not change suddenly. It has always worked this way.

To resize a form, make sure all element are inside the form's boundaries. A form cannot be smaller than its contents.
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