***SOLVED***old project won't open in any version

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ISSPfeiffer
 
 
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Re: old project won't open in any version

Post by ISSPfeiffer »

@BaconFries
Thanks for clarification.
As you all could open my project without problems, i installed the latest v. 15 on my local computer, where i could open the project.
Then i deinstalled it on my Server, and installed the latest v. 15.... I can not open the project. As the new installationon my server is licensed without questioning, i assume, that the license file is stored in the registry and that`s the problem, why i could not open the project on the server. I think i have to clear the license information in order to get a fresh installation on my server, so that i could opnen the project in the same way, i could open it on my local machine. Am i right ?
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BaconFries
 
 
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Re: old project won't open in any version

Post by BaconFries »

You can clean the registry by deleting the following. Note you should always make a backup of the registry before doing anything.
HKEY_CURRENT_USER\SOFTWARE\Pablo Software Solutions\WYSIWYG Web Builder 16
Or in your case for Win Server v15
HKEY_CURRENT_USER\SOFTWARE\Pablo Software Solutions\WYSIWYG Web Builder 15
ISSPfeiffer
 
 
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Re: old project won't open in any version

Post by ISSPfeiffer »

Ok, latest news.

I did a fresh installation on my Win Server 2019. I could not open the projects.
On my local Win 10 Pro it works without a problem.
I have no idea, what i could do to get this fixed....
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Pablo
 
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Re: old project won't open in any version

Post by Pablo »

Are you sure both computers have the exact same version installed?
Are you sure all settings are exactly the same?
ISSPfeiffer
 
 
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Re: old project won't open in any version

Post by ISSPfeiffer »

No, i'm not sure.
My local Laptop has Win 10 German, my server is an english version.
I did the installation on my local computer only for testing.
As i use the webbuilder with MySQL, and i don't want to install all the stuff on my local computer, it should work on my server.
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Re: old project won't open in any version

Post by ISSPfeiffer »

@Pablo
By the way, my old server who crashes, was with 2016 version.
Is it possible that the activation of this server is stored in a databse on your side.
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Pablo
 
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Re: old project won't open in any version

Post by Pablo »

No, i'm not sure.
Please check.
Is it possible that the activation of this server is stored in a databse on your side.
I doubt tat this has anything to do with the activation
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Re: old project won't open in any version

Post by ISSPfeiffer »

Yes, both computers use the same Webbuilder version.
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Pablo
 
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Re: old project won't open in any version

Post by Pablo »

What exactly happens when you try to open the file?
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Re: old project won't open in any version

Post by ISSPfeiffer »

I get an error message: error by opening the document.
That's all.
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Re: old project won't open in any version

Post by ISSPfeiffer »

I also opened the project file on my local computer, did some changes and copied this new version to my server.
I got the same error message.
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Pablo
 
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Re: old project won't open in any version

Post by Pablo »

Are you sure you are opening the correct file (wbs)?
Are both versions 64bits?

It should not be this difficult to make it work. There must be a difference somewhere.
But it is difficult to help you without all the details about your computers, settings etc.
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BaconFries
 
 
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Re: old project won't open in any version

Post by BaconFries »

Yes, both computers use the same Webbuilder version.
As Pablo's question what bit version of WB do you have installed 32bit or 64bit. Also have you installed all relevant extensions?
ISSPfeiffer
 
 
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Re: old project won't open in any version

Post by ISSPfeiffer »

I installed the 32 bit Version 15.4.5 on both computers, at the moment with no extensions.
On the local computer i could open the wbs-File, on my server not.
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***SOLVED***Re: old project won't open in any version

Post by ISSPfeiffer »

ok, i could fix the problems.
I don't know why, but as i installed the latest Windows updates from Juli, i now could open the projects.

Thx to you all, giving me assistance to get this problem fixed.
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Re: old project won't open in any version

Post by BaconFries »

Thanks for letting us know you have resolved this. I will mark it as solved.
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