Website won't launch on new PC.

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NCBryan
 
 
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Website won't launch on new PC.

Post by NCBryan » Thu Oct 29, 2020 6:56 pm

I have searched and searched the forums and tried many suggestions without any success. I have a new PC and used WB7 to edit one of my companies web pages on a weekly basis. It worked fine (and still does on the old PC) but I continue to get errors on new PC. First I got the error that stated the website was created on a newer version on WB. So I upgraded to WB16, still get the error. I have tried to copy files in more places that I know. ALL the website files are on our work server. When I try to open the website on my PC, I go to the website on the server. I get the error 'The project could not be loaded. Make sure you install the same version of the application (or newer) as the one that was used to create this project. Make sure all extensions used by this project have been installed. I am at a loss and need help please. Please note that I am not a website designer but rather an employee that uses Web Builder to update the same page with current information on a weekly basis.

Thanks in advance
Bryan

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Pablo
 
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Re: Website won't launch on new PC.

Post by Pablo » Thu Oct 29, 2020 7:22 pm

Usually this error means that there extensions are missing which have been used in the project.
The quickest way to make sure all files are available on the new computer is by copying the entire 'Document \WYSIWYG Web Builder' folder.

See also:
https://www.wysiwygwebbuilder.com/forum ... =10&t=1884

If that does not help, then I need a copy of the project so I can check if something is wrong with it.

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BaconFries
 
 
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Re: Website won't launch on new PC.

Post by BaconFries » Thu Oct 29, 2020 7:56 pm

Question what version of Windows is the "New" PC running?. On viewing your site that was made with WB7 the source of the pages don't show any extensions used. But I did notice that on the home page you have used the old version of the YouTube object that used "Flash". This could explain why it won't load in your "New" PC if it happens to be running Windows 10 as "Flash" is no longer supported or used in WB16. As mentioned by Pablo ensure all files and folders used in WB7 are installed on your "New" and try opening again. If that fails to then you can provide a copy of the project i.e. the .wbs file for inspection.

NCBryan
 
 
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Re: Website won't launch on new PC.

Post by NCBryan » Wed Nov 18, 2020 4:21 pm

Old PC and New PC are running Windows 10 Professional. That shouldn't be the problem. I do agree that the website is old and the videos are outdated and linked to Youtube videos. I thought I copied all the files from all folders to the new PC but evidently not. I will try that again and see if I can figure it out. I will update this post once I try that and let you know if that worked.

NCBryan
 
 
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Re: Website won't launch on new PC.

Post by NCBryan » Wed Nov 18, 2020 4:52 pm

OK I tried all of the above and still getting same error. I think part of my problem is the actual website is on our server and my Wsyiwyg is on my PC. I tried copying the files from server to my PC and that didn't work. I do the file open and then access the .wbs file from the server and still get the error. Since all the files are on the server, they never changed and they are where they have always been. Should the System Folder be on the server too or should that link to my local PC? I still have access to my old pc and all the system folder information is the same, that is why I don't understand why it isn't working?

NCBryan
 
 
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Re: Website won't launch on new PC.

Post by NCBryan » Wed Nov 18, 2020 4:59 pm

Pablo wrote:
Thu Oct 29, 2020 7:22 pm
Usually this error means that there extensions are missing which have been used in the project.
The quickest way to make sure all files are available on the new computer is by copying the entire 'Document \WYSIWYG Web Builder' folder.

See also:
https://www.wysiwygwebbuilder.com/forum ... =10&t=1884

If that does not help, then I need a copy of the project so I can check if something is wrong with it.
What is the best way to get you a copy of the .wbs file?

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Pablo
 
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Re: Website won't launch on new PC.

Post by Pablo » Wed Nov 18, 2020 6:00 pm

The best way to copy a projetc to another computer, is by copying the entire 'Document\WYSIWYG Web Builder' folder.
In that case, you will have all files. Including extensions, templates, blocks etc.

NCBryan
 
 
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Re: Website won't launch on new PC.

Post by NCBryan » Wed Nov 18, 2020 7:22 pm

So I copied (again) the Documents file as instructed. Tried to open the website using the same shortcut as on the OLD computer. Get an error 'Halo Text.wbx' could not be loaded. Then it attempted to download and install it automatically and said 'halotext' successfully installed. When I click OK I get the error "The 'halotext' extension [index:Extention 1] could not be loaded. Please install missing extension before you continue. If I click YES to continue anyway I then get the error "The project could not be loaded. Make sure you install the same version of the application (or newer)" error.

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Pablo
 
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Re: Website won't launch on new PC.

Post by Pablo » Wed Nov 18, 2020 8:39 pm

"halo text.wbx" is not a valid extension name.
It should be either
halotext.uwbx (32bit)
or
halotext.wbx64 (64 bit)

NCBryan
 
 
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Re: Website won't launch on new PC.

Post by NCBryan » Wed Nov 18, 2020 9:16 pm

As you can tell, I know nothing about extension, etc. When I go into extension manager, it clearly shows halo text installed. I have no clue why I get the error message and then all the other errors. I am sure it is something very simple that I am doing wrong, but for the life of me, I can not figure it out....

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Pablo
 
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Re: Website won't launch on new PC.

Post by Pablo » Wed Nov 18, 2020 9:42 pm

Did you install the same version of the software on the new computer?
Maybe on the old computer you had the 32bit version?

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Re: Website won't launch on new PC.

Post by jerryco » Thu Nov 19, 2020 4:58 pm

Let me just explore something, NCBryan. You said in your first post "ALL the website files are on our work server." But... to update files on the server, you would require a local source .wbs project file that you change and upload. Is this the principle you use?
// Love is the acceptance of nothing / So, you're here. Now dance.

/ You want RWD? Rotate your damn phone! //

NCBryan
 
 
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Re: Website won't launch on new PC.

Post by NCBryan » Tue Dec 01, 2020 4:32 pm

I open Wysiwyg on my local PC and then access the .wbs file on our server. That is the way I have always done it without any problems and it opens right up but ever since I got my new PC, it doesn't work and I get the error messages stating the version problems.

Pablo, both computers were 64 bit. How would I check which version Wysiwyg I have on my old computer?

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Pablo
 
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Re: Website won't launch on new PC.

Post by Pablo » Tue Dec 01, 2020 4:39 pm

You can check the version number in the 'About Box'

Did you make sure all extensions are the same on both computers? Did you copy all files from the old to the new computer?

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Re: Website won't launch on new PC.

Post by alan_sh » Tue Dec 01, 2020 5:59 pm

Also, I wonder if someone else has it open. You could try copying the WBS file and the equivalent folder to a local drive and then try and open it from there.

Alan

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