Can't update my website through FTP server

[song5]

That was what I used to do all the time. but it didn't work all of sudden, then I tried everything what you guys suggested (and what hosting company suggested) so came so far..
And need to go back to the beginning point..

I used built in publish function and Firezilla
I checked/unchecked passive mode
I unblocked the firewall
checked the setting with hosting company..

I don't know what else I can do.. communicating on this page has so many restriction.
But still appreciate you guys help I know you guys are frustrated too..

[Pablo]

Did you publish to the correct folder?

[EDDIE LABISTE]

Hello WYSIWYG officer or anybody else out there. The same with me I am using WYSIWYG 11 and can't update too using built in ftp publish. I am using wysiwyg platform for almost 8 years or more and it suddenly happened to me few days ago this month of May, 2021. Now I am using a direct upload thru my host cpanel admin. Does anyone here can help me solve the problem? Thank's a lot!

[BaconFries]

First please note that WB11 is no longer supported. If can no longer use the inbuilt publisher with FTP then your host or server probably no longer supports it and now requires you to use SFTP instead please contact them for more information on this.