Best Tip? Read the Manual! :)
Posted: Sat Sep 28, 2013 4:24 pm
Hello all,
I'm a fairly new user of WYSIWYG Web Builder and I love the software. I also like how active this forum is and especially how active support is here. Fantastic! Answers are often given within the hour, if not sooner.
Having said that, and having visited this forum daily since getting a license of WB9, I have to say that a lot of the questions, a lot of the problems encountered by users of Web Builder come from simply not doing a search in Web Builder's help file and/or not viewing any of the online tutorials. Heck, there are even a few websites that offer free video tutorials for Web Builder (and do a fantastic job). Frankly, I am surprised at the patience that support has displayed here in face of some of the questions asked, simply pointing to the help file or linking to the page on their site that details the answer to the end-user's question ... answers that the end-user could have found for themselves with just a little search.
Web Builder is a fantastic piece of software that simplifies the complex process of having to code a website. But even though it makes this complex task easy, the software itself can be complex. And part of this is due to how much you can do with it. This means that, for many people, you cannot just dive in. Especially if you are not all that familiar with web design and development. So read the manual. Search the help files. Look at a few tutorials. And I would recommend doing that before posting a question to support. There is a certain pleasure in finding the answer for yourself.
So, the first 'tip': read the manual. It will help ... a lot. Or at least search through their help file before asking for help on the forum. In my opinion, the forum is the last place you go for help after all other options have been exhausted. But that's me.
The second tip? Glad you asked.
Learn a little about website development, even if you are not going to ever code a website. It will help you understand what can and cannot be done with HTML, CSS, etc. And this sort of knowledge may help you from attempting to do something with Web Builder that it is just not designed to do. And that cuts down on frustration for yourself.
And now, back to your regularly scheduled programming ...
I'm a fairly new user of WYSIWYG Web Builder and I love the software. I also like how active this forum is and especially how active support is here. Fantastic! Answers are often given within the hour, if not sooner.
Having said that, and having visited this forum daily since getting a license of WB9, I have to say that a lot of the questions, a lot of the problems encountered by users of Web Builder come from simply not doing a search in Web Builder's help file and/or not viewing any of the online tutorials. Heck, there are even a few websites that offer free video tutorials for Web Builder (and do a fantastic job). Frankly, I am surprised at the patience that support has displayed here in face of some of the questions asked, simply pointing to the help file or linking to the page on their site that details the answer to the end-user's question ... answers that the end-user could have found for themselves with just a little search.
Web Builder is a fantastic piece of software that simplifies the complex process of having to code a website. But even though it makes this complex task easy, the software itself can be complex. And part of this is due to how much you can do with it. This means that, for many people, you cannot just dive in. Especially if you are not all that familiar with web design and development. So read the manual. Search the help files. Look at a few tutorials. And I would recommend doing that before posting a question to support. There is a certain pleasure in finding the answer for yourself.
So, the first 'tip': read the manual. It will help ... a lot. Or at least search through their help file before asking for help on the forum. In my opinion, the forum is the last place you go for help after all other options have been exhausted. But that's me.
The second tip? Glad you asked.
Learn a little about website development, even if you are not going to ever code a website. It will help you understand what can and cannot be done with HTML, CSS, etc. And this sort of knowledge may help you from attempting to do something with Web Builder that it is just not designed to do. And that cuts down on frustration for yourself. And now, back to your regularly scheduled programming ...