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user rating scale colors do not appear after publishing

Posted: Sun Dec 20, 2020 10:35 am
by Babocan2
Hello there,

I use "user rating" while designing a website. Everything is normal in preview, but the scale colors do not appear after publishing (14.4.0).

http://www.bayrakbayisi.com/index.html you can see below

wbs file address: http://www.bayrakbayisi.com/2020-1.wbs

Re: user rating scale colors do not appear after publishing

Posted: Sun Dec 20, 2020 10:51 am
by Pablo
First note that support on version 14 has ended.

Where on your website do I need to look to see the problem?
What extactly do you mean by 'user rating scale colors do not appear after publishing'?
Can you please be more specific?

Re: user rating scale colors do not appear after publishing

Posted: Sun Dec 20, 2020 4:38 pm
by Babocan2
Hello there,
the version is not very old but I know there is no support ..

For this "User Rating" error that I have encountered: Just look at the homepage www.bayrakbayisi.com There are 2 examples here.
the first of them was used with the embed page.
The second is placed in the main page from the block menu by drag and drop method.
Problem: Everything is normal when the index page is previewed.
But when Publishing is done (when I send it to my server), when I open www.bayrakbayisi.com, in the section with "User Rating", the colors inside the box are blank (colorless).

I wonder if only me have this problem?

I wrote the link to download the .wbs file.
You can download it here http://www.bayrakbayisi.com/2020-1.wbs

Re: user rating scale colors do not appear after publishing

Posted: Sun Dec 20, 2020 6:23 pm
by Pablo
I am not sure but it may be related to the invalid files names.
I do not recommend to use spaces or other special characters in filenames. This may work locally but web servers usually do have a problem with this.
Also, filenames should not start with a number.

See this related FAQ:
https://www.wysiwygwebbuilder.com/forum ... f=10&t=131

If that does not solve the problem then try to reset all formatting options to default (in Tools -> Options -> HTML) .