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Unable to download any extras or help doc
Posted: Wed Sep 18, 2024 9:08 am
by vevawe
Hello,
I've tried on two different browsers to download the help PDF and some of the tutorial example zip files but on Chrome it just doesn't do anything (files not showing in Downloads folder) and on MS Edge it says it can't be downloaded securely. Any helpful answers would be appreciated!
Vicky
Re: Unable to download any extras or help doc
Posted: Wed Sep 18, 2024 9:40 am
by BaconFries
This is unrelated to the software in anyway but an issue with both browsers or any AV you have running. In Windows try disabling Ransomware and Defender temporarily.
Fir Edge browser see the following
https://answers.microsoft.com/en-us/mic ... a605b9242e
For Chrome
https://support.google.com/chrome/answe ... ad-blocked
Re: Unable to download any extras or help doc
Posted: Wed Sep 18, 2024 9:56 am
by Pablo
It may also help to use right click the link and download.
Re: Unable to download any extras or help doc
Posted: Fri Sep 20, 2024 10:51 am
by vevawe
No option to download on right click but this worked: right click - save link as
Thanks
Re: Unable to download any extras or help doc
Posted: Sun Sep 22, 2024 9:16 am
by Umbrella
Hey! I’ve run into similar issues before. Clearing the cache and cookies usually does the trick for me. Sometimes, just adjusting the browser settings to allow downloads helps too. If you’ve got another device lying around, it might be worth a shot.